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The latest reports from users having issues in Boston come from postal codes 02127, 02293, 02128, 02118, 02119, 02210, 02110 and 02115.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,987 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Cambridge, Boston, Newton, Chelsea, Jamaica Plain, Medford, Somerville, Stoneham, Salem, Brookline, Brighton, Dorchester, Everett, Arlington and Peabody.
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| City | Problem Type | Report Time |
|---|---|---|
 Cambridge | Internet | |
| Boston | Internet | |
| Newton | Internet | |
| Cambridge | TV | |
| Boston | Internet | |
| Chelsea |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Jonny (@jonnyboy823) reported fromChelsea, Massachusetts
.@comcastcares @comcast There was mix-up w/new account for me and with first-time billing. I called and spoke w/ Christine in the Chelmsford, MA call center and she was amazing. She resolved the problem & couldn’t have been nicer. Please recognize her!
- Randy Vera (@randyvera) reported fromBoston, Massachusetts
@Xfinity been on the phone in hell getting passed back and forth through your automated system for an hour - worst service ever.
- Catherine Walsh (@MirahCatherine) reported fromMilton Center, Massachusetts
@Xfinity need customer service? Can’t get them on the phone
- jajordan13 (@jajordan13) reported fromBoston, Massachusetts
@comcast @Xfinity your chat bot system stinks! The fact that when something fails or disconnects you have to go back through it and get to someone who has no idea your problem is inexcusable. 4 hours in and no solutions despite the best efforts of your customer care people!
- K'Loni Sky, BA, MSM, MSW21 (@KLoniSky) reported fromBoston, Massachusetts
@Xfinity problems with my internet!!! This disruption is getting in the way of me finishing my final paper for class.
- lauren, la fille canard (@ljs39) reported fromBoston, Massachusetts
@PupsAndPucks just maybe not immediately because the internet is broken there and Comcast is due to arrive after me
- Marg0Pol0 (@Marg0Pol0) reported fromBoston, Massachusetts
Also, I thought I'd let everyone know that I'm going to be moving soon too. This actually is going to solve one of my big issues with me streaming. That being my connection, and leaving Comcast behind. I do need a new capture card, and may need to do that sooner rather than later
- Becca (@beccamarottaa) reported fromSaugus, Massachusetts
Getting someone on the phone at @Xfinity is a completely nightmare now. You have to actually fight with the damn robot just to speak to a live person. I can’t express how badly I want to cancel my services. The most complicated company I’ve ever dealt with
- Queens Child Project Project Manager (@SoloChills) reported fromBoston, Massachusetts
@SausageFierce @Says_LifeAsKing Damn Xfinity dropped Starz from the premium package
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@comcastcares Why does the @MSNBC channel on your platform have constant broadcast issues with freezes and other technical issues? No other channel has the same chronic issues. Why? Constantly restarting the system isn't a solution here.
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@comcastcares Please, please fix the problem with MSNBC being distorted with both audio and picture freezes and interruptions. This is unacceptable and has been occurring for months. Thank you.
- Nic (@aelios817) reported fromRevere, Massachusetts
@comcastcares is there currently an issue with your service? No outages on your map but severe issues (Greater Boston area)
- Emily Hostetler (@em_hostetler) reported fromCambridge, Massachusetts
Hi @comcastcares me and my friends trying to work in Cambridge & Somerville, MA can’t get a stable WiFi signal. Anything happening we should know about? Thanks! #comcast #xfinity
- ❤🏳️🌈 Lovable BradHound 🏳️🌈❤ (@BradHound) reported fromEverett, Massachusetts
Okay....I ask you all a question: Who has a Xfinity Flex (free box) when you're a Xfinity subscriber or not? Is it good or bad?
- Becca (@beccamarottaa) reported fromMedford, Massachusetts
@ali_bubbles10 @Xfinity Yup. The worst answering service ever and then they go “please use our self help service before an agent” and now you have to call over again. I hate this company
- x æ a-12 musk (@jackieroze) reported fromMedford, Massachusetts
love how it’s easier to shut off my electricity when moving than it is to cancel my internet through Comcast
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@MSNBC @comcast @comcastcares Your chronic technical problems are rendering your network unwatchable. Hard to be a viewer when you don't care enough to put out a viewer friendly broadcast.
- Dave Bolger (@DWBolger) reported fromNewton, Massachusetts
@Xfinity Repeated loss of internet and when I do have it I get 62 mbps coming into the gateway (I pay for 600). Been a problem for months. Samreen has told me to expect a call from the higher fix team. I’d just like to get the internet I pay for please
- David Dobrindt (@SleeplaterDave) reported fromMilton Center, Massachusetts
Every. Single. Day my @Xfinity tv goes out on more than one TV in my house. Biggest waste of money, monopolies are horrible for consumers. I can’t just sit and turn the tv on, it’s always a process to unplug and call @comcast.
- g̴̡̢̢̲͕̬̞̩̟͉̗̮̺̟̱̈́̑̌̍͝ó̴̬͍̰̪̻̳̤̮̼̲̜̰̤̠̂̈́̀͝͠n̸̢̡͔ (@ryanttb) reported fromSomerville, Massachusetts
@comcastcares Hi, I'm upgrading my 3rd party cable modem to a new 3rd party which can handle gig speeds. Can you help me activate it?
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Jack Hutton 🇺🇸 (@jackhutton) reported
@NBCOlympics — you turn on the Olympics—hoping, maybe to catch swimming..or.. whatever. And, it’s an ad. Some phony sentimental advertising. #nbcolympics are unwatchable. You pay a ton of $ for cable @Xfinity & all it is is endless ads. #fail
- ✨ (@Porshachanell) reported
I’m up tryna pay bills and my cards keep getting declined like what is the problem Georgia power and Comcast.
- scott monaghan (@gringocameraman) reported
@comcast and the fact that you can’t even get in touch with a live person is amazing. Thank God we have alternative to Comcast where I live, just kind of frustrating after being with this company for almost 15 years you guys are the worst
- ℭ𝔬𝔷𝔶 $𝔱𝔢𝔳𝔢⚡️ (@thboywndr) reported
if you’re a loyal verizon fios (good) customer (like me) and looking for apartment, don’t listen to leasing agents (sinners) that say they only have comcast (satan). comcast makes contracts with buildings to make them say they don’t have fios wiring despite being wired for it.
- lorddilf (@miIf_lover_666) reported
@xfinity why my internet so slow bro 😕
- Zak Anderson (@SlowHAnderson) reported
@penneysage @nbc What xfinity login stuff do you need? I’ll give you mine.
- scott monaghan (@gringocameraman) reported
@comcast I just had one of the worst customer service issues ever in 50 years with the Comcast customer service they disconnected me after I made a payment arrangement I’ll be looking for DIRECTV or some other service provider after 15 years of this company. It is literally
- LayvenMusic (@LayvenMusic) reported
@Xfinity has to be the worst company I have ever had to deal with. They go out of their way to make sure u never talk to a human or get an issue resolved. Thanks @Xfinity for showing me how to never run a business. Then when and if u ever get someone they barely speak English.
- scott monaghan (@gringocameraman) reported
@comcast And I’ve got lots of time this morning so I’ll be posting about you guys on my social media let my friends know how bad you really are as a company but we know that already
- LadyDivineᴹ♚ᴶ ❤ (@LadyDivine2021) reported
@Xfinity I am seriously very angry and irritated with you guys. For the past week I've had issues with my internet service. What gives?
